SaaS Agreement

Last Updated: 20 April 2026
Effective Date: The date Customer accepts this Agreement

This Software as a Service Agreement ("Agreement") is entered into between Pillarbit Software Pty Ltd (ABN 65 692 373 505) trading as Camper BMS ("Camper BMS", "we", "us", or "our") and the business entity accepting this Agreement ("Customer", "you", or "your").

The contracting entity under this Agreement is Pillarbit Software Pty Ltd (ABN 65 692 373 505).

By creating an account, clicking "I agree", electronically accepting an Order Form, or using the Services, Customer agrees to be bound by this Agreement.

This Agreement may be accepted electronically and forms a legally binding contract between the parties. Electronic acceptance and electronic signatures are legally binding to the fullest extent permitted by law.

1. Eligibility and Geographic Availability

1.1 The Services are intended solely for business users.

1.2 Customer represents and warrants that:

• it is a validly registered business entity in its jurisdiction;
• it holds all required business registrations, tax registrations, and identification numbers required to operate its business in its jurisdiction, including ABN, VAT registration numbers, GST registration numbers, or equivalent identifiers where applicable;
• it acquires the Services wholly or predominantly for business purposes;
• it has authority to bind its business to this Agreement.

1.3 Camper BMS may expand, restrict, suspend, or refuse access to the Services in any jurisdiction at its discretion.

2. Definitions

"Beta Rate" means the reduced Platform Fee rate offered at Camper BMS’s commercial discretion to selected Customers and confirmed by Camper BMS in writing or within the Services.

"Billing Period" means a calendar month unless otherwise specified.

"Connected Payment Provider" means a third-party payment provider account connected by Customer for processing guest payments.

"Customer Data" means data submitted to, uploaded to, or processed through the Services by or on behalf of Customer.

"Core Functionality" means the primary booking management and property management capabilities of the Services, excluding optional features, integrations, add-ons, or ancillary services.

"Data Processing Addendum" or "DPA" means Camper BMS's data processing addendum incorporated by reference.

"Guest Activity" means a booking, invoice, refund, cancellation, or material modification relating to a record processed through the Services.

"Gross Value" means the total monetary value of a Paid Guest Invoice before deductions or offsets, including accommodation charges, add-ons, surcharges, levies, service fees, and taxes, and excluding only amounts not recorded as part of the Paid Guest Invoice within the Services.

"Guest" means any individual or entity that makes or attempts to make a booking, reservation, or purchase of accommodation or related services from Customer through or in connection with the Services.

"Immutable Financial Record" means a financial document or record that cannot be modified after issuance except through cancellation, crediting, or deletion.

"Order Form" means any quote, order form, statement of work, online checkout record, registration page submission, in-app order confirmation, or other written or electronic ordering record referencing this Agreement.

"Optional Services" means any add-ons, optional features, integrations, professional services, or additional functionality enabled or requested by Customer that are subject to separate fees under this Agreement or an Order Form.

"Personal Data" has the meaning given in the Data Processing Addendum.

"Platform Fee" means the usage-based fee payable by Customer under Section 5.2 calculated as a percentage of the Gross Value of Paid Guest Invoices.

"Paid Guest Invoice" means a guest invoice generated through the Services that is successfully paid via Customer's Connected Payment Provider. Imported bookings or invoices manually marked as paid are excluded.

"Privacy Policy" means Camper BMS's privacy policy, which is incorporated by reference for informational and transparency purposes only and does not create independent contractual obligations.

"Refund Policy" means Camper BMS's refund policy.

"Security Incident" means any unauthorised access to, acquisition of, disclosure of, alteration of, or destruction of Customer Data, or any confirmed compromise of the security, confidentiality, or integrity of Customer Data.

"Services" means the Camper BMS cloud-based booking and property management platform and any Optional Services enabled by Customer.

"Term" means the period from acceptance until termination.

3. Licence Grant

Camper BMS grants Customer a limited, non-exclusive, non-transferable, revocable licence during the Term to access and use the Services for internal business operations.

4. Nature of the Services

Camper BMS provides software only. Camper BMS:

• is not a payment processor, merchant of record, payment facilitator, bank, or financial institution;
• does not receive, hold, possess, control, route, or settle guest funds;
• does not act as agent for Customer in respect of guest payments;
• is not a party to booking contracts between Customer and guests.

Customer is solely responsible for accommodation services, booking terms, refunds, disputes, tax compliance, statutory record-keeping, financial record retention, and regulatory compliance.

Customer acknowledges that Camper BMS provides software tools that may interact with third-party services configured by Customer. Camper BMS does not control the policies, data processing activities, or compliance obligations of such third-party services.

Camper BMS is not a statutory record-keeping, archival, backup, or long-term document storage service. Retention of data within the Services does not constitute a representation or warranty that such data satisfies any statutory, tax, accounting, or record-keeping requirement.

Camper BMS does not provide legal, tax, accounting, or regulatory advice. Customer is solely responsible for obtaining professional advice where required and for ensuring that any invoices, receipts, tax documents, or financial records generated using the Services comply with applicable laws, regulations, and accounting standards. Camper BMS makes no representation or warranty that any invoice or financial document generated through the Services will satisfy Customer’s tax, accounting, or record-keeping obligations.

Camper BMS does not guarantee revenue or occupancy.

The Services are not designed or intended for use in safety-critical, emergency response, life-support, or other environments where service interruption or software errors could result in personal injury, property damage, or significant operational disruption.

Customer acknowledges that the Services are software tools intended to support business operations and that Customer must maintain reasonable business continuity procedures, including independent access to booking information and operational records.

Camper BMS may modify, enhance, replace, suspend, or discontinue features or functionality of the Services at its discretion, provided that such changes do not materially reduce the Core Functionality of the Services during any prepaid Billing Period.

Camper BMS may add, remove, replace, or modify integrations, optional features, APIs, user interfaces, and technical configurations at its discretion. Removal or modification of optional features or integrations does not constitute a material reduction of Core Functionality.

The Services may evolve over time as new features are added, modified, or retired as part of ongoing product development.

Certain features of the Services may use automated processes, algorithms, or artificial intelligence to generate suggestions, layouts, mappings, classifications, or other outputs.

Such outputs are provided for convenience only and may be incomplete or inaccurate. Customer is solely responsible for reviewing and verifying all automated outputs before relying on them for operational use.

Camper BMS is not liable for losses, errors, misconfigurations, pricing issues, or operational impacts resulting from reliance on automated outputs.

4.1 Service Availability

Camper BMS will use commercially reasonable efforts to maintain availability of the Services.

Availability excludes scheduled maintenance, emergency maintenance, force majeure events, third-party infrastructure failures (including cloud hosting providers and telecommunications networks), and circumstances outside Camper BMS’s reasonable control.

Scheduled maintenance will, where reasonably practicable, be performed outside standard business hours.

Camper BMS does not guarantee uninterrupted or error-free availability of the Services.

Availability targets are informational only and not service level commitments.

Camper BMS does not provide any service level agreement (SLA) unless expressly agreed in a separate written contract.

4.2 No Service Credits

Camper BMS does not provide service credits, refunds, or compensation for service interruptions, outages, or performance degradation except where expressly required by law.

5. Fees and Billing

5.1 No Subscriptions

No subscription commitments or minimum usage requirements apply.

5.2 Platform Fee

Customer will pay:

• 1.5% of the Gross Value of Paid Guest Invoices (Standard Rate); or
• 0.75% (approved Beta Rate).

The Beta Rate is locked for the life of the original account and is non-transferable and not reinstatable upon termination.

Beta Rate pricing terminates automatically upon any assignment, transfer of account ownership, or change of controlling business entity unless Camper BMS agrees otherwise in writing.

Beta pricing is offered at Camper BMS’s commercial discretion and does not create any obligation to offer similar pricing to other customers or future accounts.

Paid Guest Invoices are counted at the time the Connected Payment Provider confirms successful payment for the applicable guest invoice and the payment event is recorded within the Services.

Platform Fees remain payable regardless of guest refunds, reversals, cancellations, or chargebacks, except to the extent directly caused by a demonstrable material defect in the Services, calculation error, duplicate processing event, or confirmed fraudulent transaction attributable to a failure of the Services.

Any such claim must be submitted in accordance with Section 5.10. Camper BMS may require reasonable supporting documentation before issuing any fee adjustment.

5.3 Optional Add-Ons

SMS Messaging

• AUD $39 one-time setup fee per campground for initial SMS activation.
• One (1) dedicated phone number is provisioned per campground by default.
• 200 SMS messages are included per Billing Period per campground.
• AUD $0.20 per additional SMS message beyond the included allowance.

Camper BMS may provision additional phone numbers at its discretion where message volume reasonably requires load distribution or operational scaling. Additional numbers are provided at no additional setup cost unless otherwise agreed in writing and do not increase the included SMS allowance.

Customer acknowledges that Camper BMS acts solely as a technical platform provider for SMS functionality and that Customer is the sender of record for all SMS communications initiated through the Services.

SMS Number Ownership and Use

Each phone number provisioned through the SMS Messaging add-on:

• is issued, hosted, and managed exclusively through Camper BMS’s third-party telecommunications infrastructure providers;
• is registered under Camper BMS’s verified business identity;
• remains the property of Camper BMS or its underlying carrier provider;
• is licensed to Customer solely for use within the Services during the Term;
• does not constitute a standalone telecommunications service;
• may not be ported, transferred, reassigned, sublicensed, or used outside the Services;
• cannot be accessed via SIM card, handset, external messaging application, or independent carrier relationship.

Customer acknowledges that the phone number is a virtual messaging endpoint integrated into the Services and is not owned by Customer.

Upon termination of SMS services or this Agreement, Camper BMS may reclaim, reassign, or release the phone number at its discretion.

Permitted Use and Platform-Controlled Consent

SMS services may only be used for booking-related communications, including confirmations, reminders, operational notices, and other transactional messaging. Marketing, promotional, political, or unsolicited content is strictly prohibited unless expressly enabled in writing by Camper BMS.

Camper BMS manages SMS opt-in and opt-out functionality at the platform level.

Customer acknowledges and agrees that:

• SMS messages may only be sent to recipients who have provided valid opt-in consent through the Services;
• recipients who have opted out will be automatically suppressed from further SMS delivery;
• Customer may not override, bypass, or circumvent opt-out enforcement mechanisms;
• Customer may not upload, import, or manually enter external phone number lists for SMS messaging;
• Customer may not send SMS messages outside the consent framework provided within the Services.

Customer remains responsible for ensuring that all communications comply with applicable spam, telecommunications, privacy, and data protection laws.

Camper BMS may monitor SMS activity for compliance purposes and may immediately suspend SMS functionality where necessary to mitigate spam risk, carrier complaints, or regulatory exposure.

Infrastructure and Carrier Dependency

SMS services are delivered using third-party telecommunications carriers and messaging infrastructure providers.

Customer acknowledges that:

• Camper BMS is the contracting party with such providers;
• Customer has no direct contractual relationship with any underlying carrier or messaging provider;
• message delivery is subject to carrier rules, filtering, throttling, regulatory requirements, and technical limitations.

Camper BMS may modify routing, infrastructure providers, messaging configurations, or number allocations at its discretion.

Camper BMS is not liable for carrier-imposed blocks, filtering, delivery failures, number decommissioning, throughput restrictions, or regulatory enforcement actions.

Suspension of SMS Services

Camper BMS may immediately suspend or restrict SMS functionality, without prior notice, where required by a carrier, regulator, infrastructure provider, or where Camper BMS reasonably determines that continued messaging presents a risk of spam, unlawful messaging, or carrier policy violation.

Suspension of SMS functionality may occur independently of broader access to the Services and does not relieve Customer of payment obligations accrued.

If SMS services are disabled, the phone number will be retained for sixty (60) days before release. If no SMS messages are sent for six (6) consecutive months, the number may be automatically released. A new setup fee applies if SMS services are re-enabled after release.

Third-Party Messaging Provider Suspension

Customer acknowledges that SMS services depend on third-party telecommunications carriers and messaging infrastructure providers.

If Camper BMS’s access to such providers is suspended, restricted, or terminated for any reason outside Camper BMS’s reasonable control, Camper BMS may suspend or limit SMS functionality without liability to Customer.

Camper BMS will use commercially reasonable efforts to restore SMS functionality where practicable, but does not guarantee continuous availability of carrier services.

Suspension of SMS services due to carrier or infrastructure provider action does not constitute a breach of this Agreement.

API Access

• $0.05 per write request.
• Read requests are free.

Charges are added to the monthly invoice. By enabling API access, Customer consents to per-request billing.

Manual Map Creation

• AUD $100 per map.

Customer authorises Camper BMS support staff to access its account solely to complete mapping services. Mapping is interpretive and not guaranteed accurate. Customer is responsible for reviewing and correcting any hotspots or campsite categorisations.

Cancellation is permitted only before work begins. Camper BMS may decline or cancel a mapping request without charge.

5.4 Embedded Widgets

Customer may embed Camper BMS widgets subject to the following:

• Camper BMS may modify the widget's appearance, design, or functionality at any time;
• Customer may not alter branding, remove attribution, override functionality, or misrepresent the widget as its own service;
• Customer must provide links to Camper BMS's Privacy Policy and this Agreement where required;
• Camper BMS may revoke embed access for breach;
• Camper BMS is not liable for how the widget is presented or used on Customer's website.

5.5 Analytics & Tracking Integrations

The Services may permit Customer to connect its own analytics, advertising, or tracking provider accounts, including but not limited to Google Analytics or Meta advertising services.

Where such integrations are configured, tracking scripts may be loaded by the Services using identifiers supplied by Customer. Camper BMS does not control, access, or manage Customer’s analytics or advertising accounts and does not determine how such providers process personal data.

Customer is solely responsible for complying with applicable privacy and data protection laws in connection with any analytics or advertising technologies used on Customer websites or booking flows, including obtaining any required user consent and providing appropriate privacy disclosures.

5.6 Billing Mechanics

Platform Fees and Optional Services are invoiced monthly in arrears.

At the end of each Billing Period, Camper BMS generates a draft invoice reflecting amounts due based on Platform Fee calculations derived from Paid Guest Invoices recorded in the Services.

The invoice is automatically finalised and charged to the payment method on file following the invoice finalisation grace period (typically one to three (1–3) days after generation) using Camper BMS’s payment processing provider.

Customer authorises Camper BMS to charge the payment method on file for all amounts due under this Agreement, including by automated, delayed, retried, or manually initiated payment processing where reasonably necessary to collect amounts due.

An invoice is considered issued and due upon finalisation. If payment is not successfully received within seven (7) days after finalisation, the invoice is considered overdue.

Overdue amounts may accrue interest at a rate of 10% per annum calculated daily on a simple interest basis.

If payment remains outstanding for more than fourteen (14) days after finalisation, Camper BMS may, without liability to Customer, restrict access to certain features or functionality of the Services, including Optional Services, integrations, SMS, or API access.

Such restrictions may include disabling payment gateway integrations, preventing online payment collection, limiting API access, disabling messaging services, or other reasonable feature limitations designed to protect Camper BMS from continued unpaid usage of the Services.

Where payment gateway functionality is disabled due to non-payment, the Services may continue to allow booking creation without online payment collection, including configurations where payment is collected directly by Customer outside the Services.

Camper BMS will not restrict or suspend Services solely on the basis of amounts that are subject to a good-faith billing dispute submitted in accordance with Section 5.10, provided all undisputed amounts have been paid.

If payment remains outstanding for more than thirty (30) days after finalisation, Camper BMS may suspend access to the Services in whole or in part and/or terminate the Agreement for material breach upon written notice.

Customer is responsible for reasonable costs incurred in recovering overdue amounts, to the extent permitted by law. Restriction or suspension does not relieve Customer of payment obligations accrued.

Suspension or restriction for non-payment does not constitute termination and will not, by itself, result in deletion of Customer Data during the overdue period. Data deletion occurs only in accordance with Section 13 following termination or dormancy procedures.

Billing obligations survive termination for fees accrued during the Term.

5.7 Taxes

All fees are stated in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

Customer is responsible for any foreign exchange conversion fees, bank charges, or payment processing fees imposed by its payment provider.

If additional taxes apply outside Australia, Customer is responsible for those amounts unless expressly stated otherwise.

5.8 Pricing Changes

Standard pricing may be updated upon at least 30 days' prior notice.

Grandfathered Beta pricing remains unaffected.

5.9 Commercial Discretion

Camper BMS may offer custom or discounted pricing at its discretion. No Customer is entitled to pricing offered to another Customer.

5.10 Billing Disputes

Customer must notify Camper BMS in writing of any disputed invoice amount within fourteen (14) days of invoice finalisation.

The notice must include reasonable detail describing the nature of the dispute and supporting evidence. Where a billing dispute relates to platform processing or calculation, Camper BMS will provide relevant transaction-level data reasonably necessary for Customer to substantiate its claim.

Failure to notify within this period constitutes acceptance of the invoice, except where prohibited by law.

Undisputed portions remain payable when due.

The parties will act reasonably and in good faith to resolve billing disputes. If a billing error is confirmed, Camper BMS will issue a credit or adjustment in the next Billing Period.

Camper BMS may correct billing errors at any time and will provide reasonable notice of any material adjustment.

Camper BMS billing records, system logs, and transaction records are presumed accurate absent manifest error.

5.11 Set-Off

Camper BMS may set off or deduct any amounts owed by Customer under this Agreement against any credits, adjustments, or other amounts otherwise payable to Customer.

Customer may not set off or withhold payment of any undisputed invoice amounts.

6. Refunds

6.1 Platform Fee Refunds

Platform Fee refunds are governed by the Refund Policy.

Fees for Optional Services are non-refundable once incurred unless required by law.

Platform Fees remain payable in accordance with Section 5.2 except where an adjustment or refund is required under this Agreement or applicable law.

6.2 Guest Booking Refunds

Guest booking refunds are processed solely by Customer via its Connected Payment Provider.

Camper BMS does not determine refund eligibility or control refund outcomes.

Any refund initiation functionality provided through the Services operates solely as a technical interface under Customer authority.

Camper BMS does not hold, receive, or return guest funds and is not responsible for the processing, timing, or outcome of any guest refund.

Customer bears sole responsibility for determining refund eligibility and complying with applicable consumer and accommodation laws.

7. Guest Payment Processing

Customer must connect a supported third-party payment provider.

Camper BMS is not responsible for any outage, delay, error, reversal, dispute, chargeback, settlement issue, or processing failure caused by or attributable to a Connected Payment Provider, card scheme, bank, or payment network.

All settlement occurs directly between Customer and its Connected Payment Provider.

Camper BMS does not deduct fees from guest payments.

Booking failure behaviour is determined by Customer configuration settings.

Customer bears all risk of fraud, chargebacks, card disputes, stolen payment credentials, and unauthorised payment activity relating to bookings processed through the Services.

7A. Third Party Services

The Services depend on third-party infrastructure, services, and integrations, including but not limited to cloud hosting providers, payment providers, telecommunications carriers, analytics providers used by Camper BMS, mapping providers, domain name services, email providers, and external APIs.

Camper BMS does not control and is not responsible for the availability, performance, security, reliability, or continued operation of any third-party service.

Interruptions, delays, failures, inaccuracies, data loss, or security incidents caused by third-party services do not constitute a breach of this Agreement.

Camper BMS may add, remove, replace, or modify third-party providers or integrations at its discretion.

Camper BMS makes no representation or warranty that any third-party service, integration, or infrastructure provider will continue to be available, supported, or compatible with the Services.

Customer acknowledges that access to the Services depends on third-party networks, telecommunications providers, internet service providers, and domain name systems outside Camper BMS’s control. Camper BMS is not responsible for any inability to access the Services resulting from failures or interruptions of such systems.

7B. Payment Provider Setup and Compliance

Customer is solely responsible for establishing and maintaining any Connected Payment Provider accounts required to process guest payments.

Customer is responsible for:

(a) completing all onboarding, verification, and activation requirements imposed by any Connected Payment Provider or acquiring bank;

(b) complying with all applicable payment industry standards and requirements, including Payment Card Industry Data Security Standard (PCI DSS) obligations where applicable;

(c) submitting any required compliance documentation to the Connected Payment Provider or acquiring bank; and

(d) maintaining valid and active payment provider credentials within the Services.

Camper BMS provides technical integration capability only and does not act as a payment processor, merchant of record, or payment facilitator.

Camper BMS does not receive, transmit, process, or store full payment card data.

Where hosted payment fields or provider-hosted payment interfaces are used, cardholder data is transmitted directly between the customer’s browser and the Connected Payment Provider.

Camper BMS does not provide PCI certification, PCI validation, or compliance determinations and makes no representation that use of the Services satisfies Customer’s PCI DSS obligations.

8. Customer Responsibilities

Customer is responsible for:

• maintaining necessary hardware and internet access;
• safeguarding login credentials;
• all activity occurring under its account;
• ensuring staff and contractors comply with this Agreement;
• ensuring that all users accessing the Services under its account are authorised to do so.

Customer must maintain and make available to Guests a legally compliant privacy policy describing its collection, use, storage, and disclosure of Personal Data.

Customer is solely responsible for providing all privacy notices and disclosures required by applicable privacy and data protection laws in connection with its use of the Services.

Customer must ensure that Guests are provided with access to Customer’s privacy policy at or before the time Personal Data is collected through the Services.

Customer represents and warrants that it has all necessary rights, licences, and legal authority to submit and process Customer Data through the Services and that such processing does not violate any applicable law or third-party rights.

Camper BMS is not responsible for unauthorised access resulting from Customer's failure to secure credentials.

Customer is responsible for all actions performed through its account whether authorised or unauthorised, except to the extent directly resulting from a Security Incident affecting Camper BMS systems or infrastructure.

Customer is solely responsible for all configuration settings within the Services, including pricing, availability, booking rules, taxes, fees, deposit requirements, cancellation policies, and operational settings. Camper BMS is not liable for losses arising from Customer configuration choices or errors.

Customer is responsible for enabling and maintaining appropriate account security controls, including multi-factor authentication where available.

9. Acceptable Use

Customer must not:

• violate applicable laws;
• upload, collect, or store prohibited sensitive data, including full payment card numbers, passport numbers, government-issued identification numbers, driver licence numbers, or biometric data;
• resell or sublicense access to the Services;
• use the Services for properties not owned or operated by Customer;
• scrape, harvest, or extract platform data by automated means;
• reverse engineer, copy, replicate, or attempt to derive source code from the Services;
• interfere with, overload, or disrupt the Services or infrastructure;
• modify, remove, obscure, or alter widget branding or attribution;
• misuse SMS services or send unsolicited, promotional, or non-booking-related communications;
• upload, store, or transmit unlawful, defamatory, infringing, or otherwise illegal content through the Services.

Camper BMS may cooperate with law enforcement or regulatory authorities where required by law or where Camper BMS reasonably considers such cooperation necessary to protect the integrity of the Services.

Camper BMS may immediately suspend or terminate Customer access to the Services where Customer violates this Section or where Camper BMS reasonably believes the Services are being used for unlawful, abusive, or harmful purposes.

9.1 SMS / Privacy Compliance Warranty + Indemnity

Customer represents and warrants that it will use SMS services and any communication functionality in compliance with all applicable laws, including but not limited to spam, telecommunications, privacy, and data protection legislation in all relevant jurisdictions.

Customer must obtain all necessary consents prior to sending communications through the Services.

9.2 Fair and Reasonable Use

Customer must use the Services in a manner consistent with normal commercial usage.

Camper BMS may implement reasonable usage limits relating to API requests, storage, messaging volume, or system load where necessary to maintain service stability.

Camper BMS may implement automated safeguards including rate limiting, traffic filtering, or abuse detection mechanisms to maintain system stability.

Camper BMS will provide reasonable notice where practicable before enforcing any new limits.

Excessive or abnormal usage that materially impacts service performance may result in throttling or temporary restriction.

10. Monitoring and Analytics

Camper BMS may monitor usage for fraud detection, abuse prevention, billing validation, compliance, and service improvement.

Aggregated or anonymised data may be used independently.

11. Data Protection and Retention

The Privacy Policy and Data Processing Addendum ("DPA") are incorporated into this Agreement by reference.

Customer agrees to the DPA and enters into it as Data Controller (or equivalent role under applicable law), and Camper BMS enters into the DPA as Data Processor (or equivalent role under applicable law).

The DPA governs the processing of Personal Data and prevails in the event of any inconsistency relating to data protection matters.

Customer determines the purposes and means of processing Personal Data contained within Customer Data and remains solely responsible for compliance with applicable data protection laws in its role as Data Controller.

Camper BMS does not store full payment card numbers or sensitive authentication data as defined under PCI DSS.

11.1 Data Retention

Camper BMS retains Customer Data for a default period of thirty-six (36) months from the later of:

(a) the date the relevant record was created; or
(b) the date of the most recent Guest Activity relating to that record.

Issued guest invoice PDFs and related financial documents generated through the Services are retained during the applicable retention period and are treated as immutable financial records in accordance with Section 11.5.

Upon expiration of the applicable retention period, Camper BMS may permanently delete Customer Data, including issued guest invoice PDFs, unless retention is reasonably required for Camper BMS’s own legal, regulatory, tax, accounting, fraud prevention, dispute resolution, enforcement, or compliance purposes.

Camper BMS is not a statutory record-keeping, archival, backup, or long-term document storage service. Customer is solely responsible for exporting and retaining independent copies of invoices, tax records, financial documents, and other records required to comply with applicable laws.

Notwithstanding deletion of guest invoice PDFs, Camper BMS may retain structured transactional and billing metadata, including in identifiable form where reasonably necessary for Camper BMS’s legitimate business interests, including legal, regulatory, tax, accounting, audit, fraud prevention, dispute resolution, enforcement, and compliance purposes. Where practicable, Camper BMS may retain such metadata in de-identified form.

Such retained metadata may include transaction identifiers, dates, payment references, gross amounts, applied fee rates, calculated fees, refund records, and gateway confirmation data.

Camper BMS may retain anonymised or de-identified operational and transactional data beyond the standard retention period where reasonably necessary to provide reporting, analytics, forecasting, pricing tools, dynamic pricing functionality, or other features of the Services. Once anonymised, such data is no longer treated as Customer Data under this Agreement.

Such retained data may include booking history, occupancy levels, pricing history, usage metrics, and financial totals, provided that personal identifiers have been removed or irreversibly anonymised where Personal Data is no longer required.

Anonymised or de-identified data may also be used for service improvement, statistical analysis, fraud prevention, and product development. It may also be retained and used to provide historical reporting, benchmarking, analytics, and pricing functionality to Customer within the Services.

Anonymised or de-identified data is processed and maintained using reasonable measures intended to prevent identification of any individual guest.

Camper BMS may, but is not obligated to, provide advance notice prior to permanent deletion of Customer Data following expiration of the applicable retention period.

Customer is solely responsible for exporting and retaining any required records prior to deletion.

Customer remains solely responsible for ensuring its record-keeping practices comply with applicable laws.

Camper BMS does not guarantee the existence, integrity, or recoverability of any Customer Data and Customers must maintain independent backups of all critical records.

11.2 Security Standards

Camper BMS will implement and maintain appropriate administrative, technical, and organisational safeguards designed to protect Customer Data against unauthorised access, disclosure, alteration, or destruction, taking into account the nature of the Services and associated risks.

Each party is responsible for security incidents arising from its own acts or omissions. Liability for any data incident is subject to Section 19.

11.2A Security Incident Notification

Camper BMS will notify Customer without undue delay after becoming aware of a Security Incident affecting Customer Data.

Such notification will include available information reasonably necessary to assist Customer in meeting its legal obligations relating to the Security Incident.

Camper BMS may provide information in phases as it becomes available.

Notification of a Security Incident does not constitute an admission of liability.

11.3 Data Subject Requests

Camper BMS will assist Customer with data subject requests in accordance with the DPA.

Customer must submit any request requiring Camper BMS to delete, anonymise, restrict, or otherwise modify Customer Data in writing.

Any request seeking deletion of financial records, including guest invoices or stored invoice PDFs, must explicitly identify those records.

Customer acknowledges that issued financial documents, including guest invoices, are treated as immutable financial records in accordance with Section 11.5 and may be subject to statutory tax, accounting, audit, or regulatory retention requirements. Camper BMS may refuse, delay, or limit deletion where compliance would conflict with applicable legal obligations or legitimate compliance interests.

Where Customer explicitly instructs Camper BMS to delete issued invoices and deletion is legally permissible, Camper BMS may permanently delete those records prior to expiration of the standard retention period.

Customer remains solely responsible for:

(a) verifying the identity and legal authority of any data subject prior to submitting a request;
(b) determining whether deletion is legally permissible; and
(c) ensuring compliance with all applicable tax, accounting, and record-keeping laws.

11.4 Subprocessors

Camper BMS may engage subprocessors, cloud infrastructure providers, messaging carriers, infrastructure providers, analytics providers used by Camper BMS, and contractors to provide the Services.

11.5 Invoice Immutability and Financial Record Integrity

Once a guest invoice has been finalised or issued through the Services, it constitutes an immutable financial record.

Accordingly:

• invoice numbers, billing details, line items, tax calculations, totals, and invoice dates cannot be modified after issuance;
• changes to customer billing information apply prospectively only and will not retroactively alter any previously issued invoice;
• payment events, refunds, or reversals do not modify the original invoice document.

If an error is identified in an issued invoice, the invoice must be voided or credited in accordance with applicable accounting standards, and a new invoice may be issued where appropriate. The original invoice record will remain retained during the applicable retention period.

Upon successful payment, the Services may generate a separate receipt record. Upon refund, the Services may generate a separate refund confirmation or credit record. Receipts and refund confirmations are distinct from invoices and do not amend the original invoice.

Deletion of an issued invoice following expiration of the retention period constitutes permanent removal of that record. Camper BMS is not obligated to anonymise or rewrite issued invoice PDFs prior to deletion.

11.6 Legal Disclosure

Camper BMS may disclose Customer Data where required by law, regulation, court order, subpoena, or governmental request. Where legally permitted, Camper BMS will use reasonable efforts to notify Customer prior to such disclosure.

11.7 Camper BMS Business Record Retention

Notwithstanding any other provision of this Agreement, Camper BMS may retain Customer account information, billing records, transaction records, invoices issued to Customer, payment records, and related business records for the period required to comply with applicable legal, regulatory, tax, and accounting obligations.

Such retention may extend beyond termination of this Agreement and beyond any Customer Data retention period described in Section 11.1.

Where retention is no longer required for legal or compliance purposes, Camper BMS may delete or anonymise such records in its discretion.

11.8 Security Logs and Operational Records

Camper BMS may generate and retain operational, security, and audit logs relating to use of the Services.

Such logs may include authentication records, login timestamps, IP addresses, device identifiers, API requests, configuration changes, rate-limiting events, error records, system events, security monitoring records, and service usage metrics required for billing and operational monitoring.

Operational and security logs may contain limited Customer Data incidentally captured through normal operation of the Services.

Where logs contain Customer Data, they are retained in accordance with the retention principles set out in Section 11.1.

Camper BMS may retain logs that do not contain Customer Data for as long as reasonably necessary for service operation, security monitoring, fraud prevention, abuse detection, incident investigation, billing verification, legal compliance, and enforcement of this Agreement.

12. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is designated confidential or reasonably understood to be confidential.

Each party must protect Confidential Information using reasonable care.

Confidential Information excludes information that is public, independently developed, lawfully obtained, or required by law to be disclosed.

Confidentiality obligations survive for three (3) years after termination or expiry of this Agreement, except trade secrets and proprietary technical information, which remain confidential indefinitely.

13. Data Export, Suspension, and Deletion

Where Customer Data contains Personal Data processed on behalf of Customer, deletion and return of such Personal Data will occur in accordance with the Data Processing Addendum.

Customer may export Customer Data at any time during the Term using available in-platform bulk export functionality or by written request.

Customer Data exports are provided in standard machine-readable formats determined by Camper BMS.

Camper BMS provides data exports on an “as-is” basis and does not warrant that exported data will be compatible with, or importable into, any third-party system, accounting software, or reporting tool. Customer is responsible for verifying the completeness and accuracy of exported data.

Upon termination of this Agreement, Customer may export Customer Data for thirty (30) days following the effective date of termination.

Export may be performed using available in-platform functionality where access remains available, or by written request to Camper BMS where account access has been suspended or terminated.

Camper BMS will provide reasonable assistance to enable export during this period but is not required to restore full administrative access to the Services.

Camper BMS may require reasonable identity verification before releasing Customer Data.

Camper BMS is not obligated to retain Customer Data beyond the thirty (30) day post-termination export period except to the extent retention is required under Section 11.1 or applicable law.

If an account is suspended for non-payment but not terminated, Customer may request data export in writing during the suspension period.

Retention periods apply during the Term. Upon expiration of the applicable thirty-six (36) month retention period, Camper BMS may permanently delete Customer Data in accordance with Section 11.1.

Deletion is irreversible. Camper BMS is not required to anonymise data prior to deletion.

Deletion of individual campgrounds or operational units removes them from active use but does not immediately delete associated data. Associated data will remain subject to the standard retention period unless otherwise configured.

Customer acknowledges and agrees that:

• the Services are operational business tools and not intended to serve as Customer’s sole system of record;
• Customer is solely responsible for maintaining independent backups and legally required records;
• Retention of Customer Data within the Services does not constitute a guarantee of statutory record-keeping or archival compliance;
• Camper BMS is not liable for losses arising from Customer’s failure to export or preserve data prior to deletion.

Camper BMS does not guarantee that export formats, schemas, or field structures will remain consistent between versions of the Services.

13A. No Audit Assistance Obligation

Camper BMS is not obligated to provide audit assistance, regulatory reporting, accounting certifications, or customised data compilations beyond standard export functionality made available within the Services, unless separately agreed in writing.

Professional services fees may apply.

This Section does not limit Camper BMS’s obligations under the DPA with respect to data protection audits.

14. Intellectual Property

Camper BMS represents and warrants that it owns or has valid rights to license the Services and all associated intellectual property necessary to provide the Services under this Agreement.

All rights in the Services remain with Camper BMS.

Customer retains ownership of Customer Data.

14.1 IP Infringement Claims

If a third party brings a claim alleging that the Services infringe its intellectual property rights, Camper BMS will defend such claim and may, at its option and expense:

(a) obtain the right for Customer to continue using the affected Services;
(b) modify the Services so that they become non-infringing without materially reducing functionality;
(c) replace the affected Services with substantially equivalent functionality; or
(d) if none of the foregoing is commercially reasonable, terminate the affected portion of the Services and provide a pro-rata refund of any prepaid fees for the unused portion of the applicable Billing Period.

This Section states Camper BMS’s sole and exclusive liability, and Customer’s sole and exclusive remedy, for any third-party intellectual property infringement claim relating to the Services.

This Section is subject to the limitations of liability in Section 19.

14.2 Improvements

Camper BMS retains all rights, title, and interest in and to any improvements, enhancements, modifications, derivative works, or developments relating to the Services, whether created independently or based on Customer feedback, suggestions, requests, or use of the Services.

14.3 Camper BMS Indemnity

Camper BMS will defend Customer against any third-party claim alleging that the Services, when used in accordance with this Agreement, infringe that third party’s intellectual property rights, and will indemnify Customer against any damages finally awarded or settlements approved by Camper BMS.

This indemnity does not apply to claims arising from:

(a) Customer Data;
(b) Customer’s modification or misuse of the Services;
(c) use of the Services in combination with products or services not provided by Camper BMS;
(d) Customer’s failure to implement updates provided by Camper BMS; or
(e) use of the Services after notice of alleged infringement.

This Section is subject to the limitations of liability in Section 19.

15. Feedback

Customer grants Camper BMS a perpetual, irrevocable, worldwide, royalty-free licence to use feedback without restriction.

16. Warranties and Disclaimers

The Services are provided "as is" and "as available."

To the maximum extent permitted by law, Camper BMS disclaims all implied warranties.

Nothing excludes non-excludable rights under the Australian Consumer Law.

16.1 Non Reliance Clause

Customer acknowledges that in entering into this Agreement it has not relied on any representation, warranty, statement, projection, forecast, marketing material, demonstration, or estimate not expressly set out in this Agreement.

Customer further acknowledges that the Services are tools intended to support business operations and that Camper BMS does not guarantee revenue, occupancy rates, regulatory compliance, or business outcomes.

16.2 Australian Consumer Law Limitation

To the extent permitted by section 64A of the Australian Consumer Law, Camper BMS’s liability for breach of any non-excludable statutory guarantee is limited, at Camper BMS’s option, to:

(a) the resupply of the Services; or
(b) the payment of the cost of having the Services resupplied.

Nothing in this Agreement excludes, restricts, or modifies any right or remedy which cannot lawfully be excluded, restricted, or modified.

Any liability arising under a non-excludable statutory guarantee remains subject to the limitations and exclusions set out in Section 19 to the extent permitted by law.

16.3 No Warranty of Data Accuracy

Camper BMS does not warrant that any reports, calculations, analytics, exports, financial summaries, occupancy metrics, pricing tools, tax calculations, or other outputs generated by the Services are accurate, complete, or suitable for accounting, tax, financial, or regulatory purposes.

Customer is solely responsible for verifying all outputs generated by the Services before relying on them for business or regulatory purposes.

16.4 No Professional Advice or Reliance

Any guidance, recommendations, support, onboarding assistance, configuration assistance, or technical advice provided by Camper BMS is provided for general informational purposes only and does not constitute professional advice.

Customer remains solely responsible for business, legal, financial, tax, and operational decisions made using the Services or based on such guidance.

17. Suspension and Termination

Either party may terminate this Agreement for convenience upon thirty (30) days’ written notice.

For non-severe breaches, the breaching party has ten (10) days to cure after written notice.

Camper BMS may terminate this Agreement immediately upon written notice if Customer:

(a) becomes insolvent;
(b) enters liquidation, administration, receivership, bankruptcy, voluntary administration, or any analogous insolvency or restructuring proceeding;
(c) makes any arrangement or composition with creditors; or
(d) ceases, or threatens to cease, carrying on business.

Camper BMS may suspend access to the Services immediately upon written notice if it reasonably determines, acting in good faith and based on objectively verifiable information, that Customer has engaged in:

(a) fraudulent activity;
(b) unlawful conduct using the Services;
(c) intentional transmission of malware or malicious code;
(d) material security compromise of the Services;
(e) repeated violations of Section 9 after prior written notice; or
(f) conduct that presents an imminent and material risk to the integrity, security, or availability of the Services; or
(g) usage that materially degrades or threatens the stability, performance, or availability of the Services or underlying infrastructure.

Camper BMS may also suspend or restrict access to the Services where necessary to comply with legal obligations, regulatory requirements, court orders, or requests from payment providers, telecommunications carriers, infrastructure providers, or governmental authorities.

Where reasonably practicable, Camper BMS will provide prior notice and an opportunity to remedy before suspension. Suspension will be limited in scope and duration to what is reasonably necessary to address the issue.

Camper BMS may restore access once the relevant issue has been remedied to its reasonable satisfaction.

Suspension or restriction of the Services does not relieve Customer of any payment obligations accrued prior to or during the period of suspension.

17A. Service Discontinuation or Business Closure

Camper BMS may discontinue the Services or cease business operations upon written notice to Customer.

Where reasonably practicable, Camper BMS will provide at least ninety (90) days' prior notice before discontinuing the Services and will use commercially reasonable efforts to allow Customer to export Customer Data during that period.

If Camper BMS is unable to provide advance notice due to insolvency, regulatory action, loss of directors or authorised management, loss of critical infrastructure, or circumstances outside Camper BMS’s reasonable control, Camper BMS may discontinue the Services immediately without liability, subject to applicable law.

Discontinuation of the Services does not relieve Customer of payment obligations accrued prior to discontinuation.

18. Indemnity

Customer indemnifies and holds harmless Camper BMS from and against any claims, damages, penalties, fines, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

(a) Customer’s misuse of the Services;
(b) Customer Data;
(c) Customer’s breach of this Agreement; or
(d) Customer’s violation of applicable laws, including spam, telecommunications, privacy, or data protection laws in connection with use of the Services.

This indemnity survives termination and applies to claims arising after termination relating to events occurring during the Term.

The indemnified party must provide prompt written notice of any claim and permit the indemnifying party to control the defence and settlement of the claim, provided that no settlement admitting liability or imposing non-monetary obligations may be entered into without the indemnified party’s prior written consent (not to be unreasonably withheld). The indemnified party must provide reasonable cooperation at the indemnifying party’s expense.

19. Limitation of Liability

19.1 Aggregate Cap

To the maximum extent permitted by law, Camper BMS’s total aggregate liability arising out of or in connection with this Agreement, whether in contract, tort (including negligence), statute, or otherwise, is limited to the greater of:

(a) the total fees paid by Customer in the twelve (12) months preceding the first event giving rise to the claim; or
(b) AUD $500.

Where Customer has paid fees for less than twelve (12) months, liability is limited to the total fees paid during the period preceding the first event giving rise to the claim.

Notwithstanding the foregoing, liability arising from a breach of confidentiality obligations relating to Customer Data, or from a confirmed Security Incident involving Customer Data arising from Camper BMS systems or infrastructure, is limited to two (2) times the amount calculated under this Section 19.1.

This cap applies in the aggregate to all claims arising out of or in connection with this Agreement, regardless of the number of claims, events, or causes of action.

The limitations in this Section apply notwithstanding any failure of essential purpose of any limited remedy.

19.2 Excluded Claims

The limitation in Section 19.1 does not apply to:

(a) liability that cannot be excluded under applicable law, provided that where liability may be limited but not excluded, such liability is limited to the maximum extent permitted by law;
(b) Customer’s indemnity obligations;
(c) fraud or wilful misconduct;
(d) unpaid fees owed under this Agreement; or
(e) breach of confidentiality obligations, except that breaches relating to Customer Data remain subject to the super-cap set out in Section 19.1.

19.3 Consequential Loss

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, exemplary, punitive, or consequential loss, including loss of profit, revenue, bookings, accommodation income, business opportunity, goodwill, anticipated savings, pricing errors, overbooking losses, guest disputes, or data reconstruction costs, whether or not foreseeable.

Camper BMS is not liable for any loss, damage, or liability arising from use of the Services in safety-critical, emergency response, life-support, or other high-risk environments where service interruption or software error could result in personal injury, property damage, or significant operational disruption.

19.4 Time Limitation on Claims

To the extent permitted by applicable law, no claim arising out of or relating to this Agreement may be brought more than eighteen (18) months after the cause of action first arose, except for claims relating to unpaid fees, indemnity obligations, breach of confidentiality, or matters which by law cannot be time-limited.

19.5 Exclusive Remedy

The remedies expressly set out in this Agreement constitute the sole and exclusive remedies of the parties arising out of or in connection with the Services, except to the extent remedies cannot be limited under applicable law.

The parties acknowledge and agree that the fees payable under this Agreement reflect the allocation of risk between the parties, including the limitations and exclusions of liability set out in this Agreement. The parties further acknowledge that the Services are provided on a low-cost automated SaaS basis and that the liability limitations are a fundamental element of the commercial bargain between the parties.

19.6 Data Loss

To the maximum extent permitted by law, Camper BMS is not liable for loss, corruption, or destruction of Customer Data except to the extent directly caused by Camper BMS’s material breach of this Agreement.

Customer is solely responsible for maintaining independent backups of all Customer Data.

19.7 No Personal Liability

To the maximum extent permitted by law, no director, officer, employee, contractor, agent, shareholder, or representative of Camper BMS will have any personal contractual liability arising out of or relating to this Agreement or the Services.

Customer agrees that any claim relating to the Services may be brought only against Pillarbit Software Pty Ltd and not against any individual associated with Camper BMS.

20. Force Majeure

Neither party is liable for delay or failure to perform due to events beyond its reasonable control, including natural disasters, governmental actions, telecommunications failures, cloud infrastructure outages, or widespread cyber incidents.

The affected party must:

(a) use commercially reasonable efforts to mitigate the impact of the event;
(b) resume performance as soon as reasonably practicable; and
(c) keep the other party reasonably informed of material developments where performance is substantially affected.

Force majeure does not excuse payment obligations accrued prior to the event.

Either party may terminate if force majeure continues for 60 consecutive days.

21. Independent Contractors

The parties are independent contractors. Nothing creates partnership, joint venture, agency, fiduciary, or employment relationship.

Customer must not represent or imply any partnership, endorsement, certification, or formal affiliation with Camper BMS without Camper BMS’s prior written consent.

21A. No Fiduciary Relationship; No Control of Funds

Nothing in this Agreement creates any fiduciary, trustee, escrow, agency (except as expressly stated), partnership, or financial institution relationship between the parties.

Camper BMS does not hold, control, possess, receive, route, or settle guest funds and does not act as merchant of record or payment facilitator.

Customer retains sole responsibility for guest funds, refunds, chargebacks, tax remittance, and regulatory compliance.

22. No Third-Party Beneficiaries

This Agreement does not confer rights upon any third party. Guests of Customer have no direct claim against Camper BMS under this Agreement.

23. Account Dormancy

If Customer has no Paid Guest Invoices and no account login activity for 12 consecutive months, Camper BMS may treat the account as dormant. After thirty (30) days’ notice without response, Camper BMS may suspend or delete the account. Any associated Customer Data will remain subject to the standard retention period set out in Section 11 and may be permanently deleted in accordance with Section 11.1.

24. Survival

Sections relating to fees, billing, set-off, confidentiality, intellectual property, acceptable use (Section 9), data retention, data export, indemnity, limitation of liability (including the liability cap), dispute resolution, governing law, and any provisions which by their nature should survive, survive termination or expiry of this Agreement.

Termination does not affect any accrued rights, obligations, or liabilities arising prior to the effective date of termination.

25. Dispute Resolution

A party must provide written notice of a dispute.

The parties must negotiate in good faith for 28 days.

If unresolved after negotiation, the dispute must be referred to mediation in New South Wales, Australia. If the dispute is not resolved within thirty (30) days after appointment of a mediator, either party may commence court proceedings.

Urgent injunctive relief is permitted.

26. Notices

Written notices under this Agreement may be delivered electronically by email or in-app notification and are deemed received upon transmission or availability within the Services.

Notices delivered via in-app notification are deemed received upon the earlier of (i) Customer's next login or (ii) five (5) days after availability within the Services.

27. Amendments

For the purposes of this Agreement, a “Material Amendment” means an amendment that increases fees, reduces Customer’s rights, or materially alters the scope or functionality of the Services.

Camper BMS may update this Agreement upon at least thirty (30) days’ prior notice.

Material amendments will not apply retroactively and will not materially reduce Customer’s rights during any prepaid Billing Period.

If Customer does not agree to a material amendment, Customer may terminate this Agreement under Section 17 before the amendment takes effect.

Continued use of the Services on or after the effective date of a Material Amendment constitutes acceptance of the updated Agreement.

Amendments do not modify locked Beta pricing.

Continued use of the Services after any non-material amendment constitutes acceptance of the updated Agreement.

Camper BMS may require Customer to electronically accept updated versions of this Agreement before continuing to access certain features or functionality of the Services.

28. Assignment

Customer may not assign this Agreement without Camper BMS's prior written consent.

Camper BMS may assign in connection with a merger, acquisition, or corporate restructuring.

29. Order of Precedence

1. Order Form
2. DPA
3. This Agreement
4. Refund Policy

30. Governing Law and Jurisdiction

This Agreement is governed by the laws of New South Wales, Australia.

Each party submits to the exclusive jurisdiction of the courts of New South Wales.

30A. Interpretation

This Agreement will not be interpreted against either party by reason of authorship.

30B. Governing Language

This Agreement is drafted in the English language, which shall be the governing language for all purposes. Any translation is provided for convenience only and the English version prevails in the event of any inconsistency.

31. Waiver

Failure to enforce any provision does not constitute a waiver.

32. Severability

If any provision is unenforceable, the remaining provisions remain in full force and effect.

33. Entire Agreement

This Agreement, together with the DPA, Refund Policy, and any applicable Order Form, constitutes the entire agreement between the parties regarding the Services.